Privacy Policy

What We Collect

When you visit noxen.ca or chat with our assistant, we may collect:

• Your name, business details, and email address when provided directly
• Messages sent through our chatbot, forms, or email
• Your IP address and approximate location (city and region only)
• Device type, browser, operating system, and language preferences
• A session identifier to maintain your chat conversation

How We Use It

We use this information to respond to inquiries, deliver and maintain our automation services, understand general geographic demand, improve response quality, and communicate service updates. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use a small number of trusted third-party platforms to operate our website and services. These providers process data only as necessary to deliver our services and are bound by their own privacy and security terms.

Data Retention

We retain data only as long as needed to provide services, meet legal obligations, and improve our systems. Data no longer required is securely deleted or anonymized.

Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to certain processing where applicable

To make a request, email info@noxen.ca and we will respond within a reasonable timeframe.

Contact

Noxen · Ontario, Canada · info@noxen.ca